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At LLL Consulting, we believe that hospitality is an art form, and we’re here to help you master it with a sprinkle of fun and a dash of empathy. Specializing in front-of-house management for hotels and restaurants, we ensure that your guests feel like royalty from the moment they walk in. But we don’t stop there! Focusing on interactive training, we can help your team to better understand their roles and what that means for your business.

Also, our small-scale catering services focus on creating stunning and artistic food spreads that are as delightful to the eyes as they are to the palate. Let’s transform your hospitality experience together!

Hospitality has never felt like just a job to me. While writing my first resume, I was not sure the appropriate place to start. Maybe when I started working as a dishwasher for my dad at 10; or working in my grandfathers DC souvenier truck at 5. I felt genuinely confused explaining to people "I'ts just who I am". Hospitality is the business built on people, details, timing, instinct, empathy, and the ability to make someone feel genuinely taken care of. I’ve spent my life learning how all of those piece's work together.

What I bring to hospitality consulting is as an operator, guest, and owner perspective. I understand what it looks like when the plan meets a busy Saturday night, when an SOP exists on paper but nobody actually follows it (even the manager... guilty). When a great team needs better systems, or when an owner can see that something isn’t working but can’t quite pinpoint why.

My experience spans from 6 star luxury corporate systems to more lax, homey, quick service environments, giving me a broad view of the hospitality business. I can see things from the guest perspective when it comes to the actual operational details, but in the end were dealing with.... well... people.

I’m especially interested in the space between good enough and genuinely excellent: helping hospitality businesses build stronger systems, develop their people, create memorable guest experiences, and operate in a way that is both financially sustainable and true to their identity.

While I believe that there needs to be structure, I don't believe things need to be perfect in order to be memorable. I think skipping a step for the sake of service is acceptable, and making someone smile is more important than being serious. Memories come from special moments and not your ordinary routine. If we can get your staff to feel comfortable, empowered, and knowledgeable, I believe your success is inevitable.

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